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EducationTelehealth Tool KitsTelemental Health Toolkit

Telemental Health Toolkit

NRTRC has partnered with the Upper Midwest Telehealth Resource Center (UMTRC) to produce a video toolkit aimed at helping care providers prepare for using telehealth videoconferencing. The presenter for this series of tutorials is Jonathan Neufeld, PhD, Clinical Director at UMTRC. Jonathan is a psychologist who has worked with clients both in person and via video and shares his expertise with us throughout this 13-part series.

While Jonathan discusses telemental health in the series, the videos will be helpful to any care provider who is using videoconferencing for care provision. The preparation for, approaches to and incorporation of videoconferencing are similar for any discipline and this toolkit will help any caregiver prepare for meeting patients or clients.


The Introduction presents an overview of the goals of the Toolkit and conventions used throughout. To view the Introduction, click here

Making Best Use of the Video Conferencing Technology

Technology Video 1 Starts with a discussion of the equipment available and strategies for using the equipment. To view Technology Video 1, click here

Technology Video 2 considers the layout of the room and making sure the provider conveys the proper image to the client. Should there really be a picture of Alfred E. Neuman behind the provider? To view Technology Video 2, click here

Technology Video 3 continues the discussion of proper provider room setup with a look at lighting and how to best be seen by the client. To view Technology Video 3, click here

Technology Video 4 considers the idea that beyond the picture, the sound is truly critical. Jonathan discusses the need for and techniques of ensuring the outgoing sound is the best possible. To view Technology Video 4, click here

Technology Video 5 is a review of the provider placement before the camera or the angles involved in appearing at one’s best to project a professional and appropriate image to the client. To view Technology Video 5, click here

Technology Video 6
The last of the technology discussions emphasizes the importance of regular testing of the connection in order to avoid a last-minute panic if there is a technology problem that appears just when the patient encounter is scheduled to start. To view Technology Video 6, click here

Professional and Clinical Considerations

Professional/Clinical Video 1 covers personal preparation and self-setup for the provider as he/she gets ready for the encounter. To view Professional/Clinical Video 1, click here

Professional/Clinical Video 2 discusses policies and protocols for the encounter. To view Professional/Clinical Video 2, click here

Professional/Clinical Video 3 takes a look at video etiquette and discusses methods for ensuring the encounter goes as smoothly as possible. To view Professional/Clinical Video 3, click here

Professional/Clinical Video 4
offers some insights into patient engagement and tactics for ensuring the patient/client fully participates in the process. To view Professional/Clinical Video 4, click here

Professional/Clinical Video 5 works through cognitive interpersonal approaches to conducting the encounter to ensure the client/patient receives the best care possible for the situation. To view Professional/Clinical Video 5, click here

Professional/Clinical Video 6 contains a discussion on the use of relaxation imagery for the client. Will hypnosis work over a video encounter? Jonathan discusses that topic as well. To view Professional/Clinical Video 6, click here

Professional/Clinical Video 7 considers the challenges and solutions to working with families or groups via telehealth connections. Strategies for holding encounters with more than one person are covered. To view Professional/Clinical Video 7, click here
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